FAQs

Do you offer free shipping?

We most certainly do! Free standard shipping is applied to all us orders for all orders $40+

When will my MERZY order ship?

We process and ship out all orders Monday through Friday, not including holidays. Orders with standard shipping will usually be fulfilled and shipped the next 1-2 business days (Monday through Friday, not including holidays). We know, we’re as fast as lightning!

Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to update.

What payment methods do you accept?

We currently accept Visa, MasterCard, Discover, American Express through PayPal payment.

How do I apply my Discount Code?

Discount codes can be applied to your order at Checkout. Enter your discount code into the field on the top right, above your cart total. Once you hit 'Apply' your discount will be deducted from your cart total and you can continue on to payment method.

Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers. 

Can I make changes to or cancel my order?

We at MERZY work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.

This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at merzyglobal@mefactory.co.kr as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!  

Can I exchange a product?

We do not offer direct exchanges on any of our products.